从顾客视角来看，他们的核心预期很简单：安全、放心、真实透明以及被尊重。很多旺店最大的差评往往是“排队太久且无服务”——同样是排队，海底捞会提供小吃、饮用水，而有些门店让客人在寒风中苦等，自然会引发不满。
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The figures for 2025 are the highest since records began in 2010. The previous peak was in 2017.
The best advice I can give to a person starting a business is to stay focused, don’t be discouraged by naysayers and don’t get overwhelmed by the process — you’re bigger than it and you can handle more than you think. Focus on small daily tasks, tackle them consistently, and over time, you’ll realize you’ve built something far bigger than you ever imagined. And that feeling is incredible.